Chase Bank

The bank employees were very attentive and kept me informed as I was waiting for a busied banker. I came with no appointment and an unusual transact. I got it all done in less than 30 minutes.

Horrible ATMs!!! Tried to make a cash deposit with the outside ATM, it didn't work. Kept saying card error and yes I know how to insert a card into an ATM. I decided to go into the one ATM inside of the lobby which is open after hours. It took my card and my cash deposit but gave me an error and said it didn't go through. Oh but you took my cash and gave me some stupid receipt to call customer service to make sure my deposit went through?! Im sitting here writing this review as I've been on hold for almost an hour trying to reach someone in the "claims" department!So much for being one of Chases special Private Clients! Worst experience with these junky broken ATMs , on hold for over an hour and no record now of my deposit - JUST GREAT! Still on hold and they better rectify this and my money lost in thier machine.

I went with my contractor to cash a check for less than $2,500. I went to Valentino who has been polite and helpful in the past. My contractor does not have an account with Chase bank and they wanted to charge him $10.00 to cash the check. Valentino asked Matthew if the $10.00 could be removed but only Matthew was so eager to quote the branch's position and would not waive the $10.00 fee. He was more than rude he was adamant. Absurd.

My contractor can cash a check at his own bank and there is no fee. I called the executive offices for Chase they waive the $10 fee because Elliot standing in for the branch manager would not waive the $10.00 fee. Elliot was standing in for the branch manager and he was shaking when he handed me his business card. He stayed behind the wall like a shaking coward so nobody could see him until he had to come out and enter a few numbers in the system for the teller to waive the $10 fee.

I could have just crossed off my contractors name wrote cash or put my name on the check then cash the check and give the money to my contractor. Instead I called and waited 10 minutes for them to figure out how and why they should be waiving a $10 fee.

I do not recommend banking at this particular branch because my contractor explained to me that at another Chase branch they waived the $10.00 for him from their customers account.

Maybe it's because that customer is a female and I'm a male.

Yesterday, I needed to set up a wire transfer to a pending escrow set to close on Friday. A little urgency on my part but I was helped by a smart young man, Herbert Medrano, who went through the steps, took down the info and set up the wire transfer without a hitch. Well, there was 1 hitch. He asked for an escrow number. I searched for it on the papers but came up empty. I made a few phone calls and found out they didn't use escrow no's. My banker had an alternative and we completed the process rather quickly from there. Great job. He ought to be promoted someday soon.

I've been banking with Chase since they bought out Washington Mutual. Rarely if ever have problems and they are always taken care of promptly. Last week I took my twins in to open their own accounts. One was a transfer from a high school account he's had and one was a new account for the other. They also opened savings accounts and closed a few (because I simply had too many) accounts for me. Herbert was absolutely kind and patient with a lot of questions for new bankers and an old woman who had to be walked through a zelle money transfer. He was kind and personable and it's that kind of service that keeps me from jumping ship to those new online banks. You can't get that kind of personal involvement with a phone conversation.

This is the worst chase I've ever encountered, this is my local chase now that I moved across the street. They are so lazy and untrained, I have been to chase numerous times and they always take care of any issues on the spot. At this location all they do is tell you to call the number in the back of the card, just came in because I had 3 suspicious charges on my account and a fraud alert. I was instructed to call the number on the back of the card... bro every time I've had a suspicious charge at another branch they'd sit me down go over the charges in the computer and order me a new card. This is just fucking insane and explains why this place is always empty, they have no knowledge or customer service skills to offer. Fucking pathetic

LAZY, RUDE, LACK of CUSTOMER SERVICE SKILLS!!
I like CHASE but having such a hard time liking this one!! I have had an issue with a employee named Chris, who has a "No Can Do" attitude! I let the manager know my feelings, not that she cared! Now a few weeks later, debit card lost due to this guy using the wrong address! I call him to rectify situation and he argues with me then tells me to call the toll free #!! This branch needs some training :)

Since the branch on Magnolia & Garfield did not offer teller services, I was advised to come to this location in order to put in a request for Foreign currency in euros. They had the euros for me the next business day, even though they told me it would take 2 business days. So quick!

This is one of the newest Chase banks out there. Big and spacious inside with all of the bells and whistles. They have three self service ATM machines inside the bank and teller help if you need it. The customer service here is fantastic and someone is usually available to assist if you have any questions. Coffee is available most days and it's even hot. This bank is right on the corner for easy access in and out of the parking lot.

I don't believe I've ever been inclined to write a review on a bank branch, however, this Chase location is exceptionally noteworthy.

Wonderful customer service and super friendly staff. I am always greeted when I walk in the door, and the moment I step foot in line.

Doesn't hurt that they have full cups available to get your coffee fix while waiting in line ;)

Thanks Chase on Main! You all are exceptional.